Your Premiere Source of Information

on the

Senior's Housing & Health Care Markets

Supervising Front-Line Staff Certificate of Study
 

 

Learn best practices for training, motivating, and retaining staff, improving care delivery and reducing the high cost of turnover.  This certificate course is an excellent guide for administrators, front-line managers and those nurses and caregivers who are preparing to assume supervisory roles.

 

Contents:

• Being a supervisor

• Understanding your employees

• Communication skills for effective leadership

• Building effective teams

• Recognizing excellence

• Employee development

• Managing conflict

• Employee evaluation

• Managing the stress of being a supervisor

• Managing challenging employees

• Growing as a supervisor – what it means to be a leade